Refund & Cancellation Policy

This policy explains how refunds and cancellations work for purchases made through SKYGLOBEGROUP. Please read it before subscribing or paying for a service. Payments are processed by our payment partner, Paddle, who acts as the merchant of record.

1. Memberships and subscriptions

• The SkyGlobeGroup Membership is billed in advance for each period (weekly or monthly), as shown at checkout.
• You can cancel at any time from your account. Cancellation stops all future renewals.
• When you cancel, you keep your membership benefits until the end of the period you have already paid for.
• Payments already made for a started billing period are non-refundable. We do not provide partial or pro-rated refunds for the remainder of a period once it has begun.

2. One-time services

Fees for one-time services (for example document facilitation, applications or processing) are non-refundable once we have begun working on your request, because the work and any third-party costs are committed at that point. If you believe a fee was charged in error, contact us before work begins.

3. How to cancel

Open your account, go to the Membership page, and select Cancel membership. You can also email support@skyglobegroup.com and we will help you cancel.

4. Duplicate or incorrect charges

If you are charged twice for the same item, or charged an amount that does not match what was shown at checkout, contact us at support@skyglobegroup.com with your payment details and we will investigate and correct genuine errors.

5. Your legal rights

Nothing in this policy removes any refund or cancellation right that you have under the mandatory consumer-protection laws of your country of residence, or under the buyer terms of our payment partner, Paddle. Where the law gives you a stronger right than this policy, that legal right applies.

6. How refunds are issued

Where a refund is due, it is returned to your original payment method through Paddle. Processing times depend on your bank or card provider.

7. Contact

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