Privacy Policy

This Privacy Policy explains how SKYGLOBEGROUP ("we", "us", "our") collects, uses, shares and protects your personal information when you use our platforms and services (NORIA, TERRA, YUNEX, Academy and Mobility). By using the Services, you agree to this Policy.

1. Information we collect

• Account information — your name, email address and password when you create a SKYGLOBE ID.
• Verification information — where a Service requires it (e.g. TERRA), identity documents and related details you choose to provide.
• Transaction information — records of purchases, subscriptions and service requests. Card details are handled by our payment partner, not stored by us.
• Content you provide — messages, documents, uploads and requests you submit to the Services, including to our AI assistant.
• Usage and device data — basic technical information such as IP address, browser type and pages visited, used to keep the Services secure and working.

2. How we use your information

• To provide, operate and improve the Services.
• To create and secure your account and verify your identity where required.
• To process payments, memberships and service requests.
• To respond to your messages and provide support.
• To detect, prevent and address fraud, abuse and security issues.
• To comply with legal obligations.

3. Payment data

Payments are processed by Paddle, our payment partner and merchant of record. When you pay, your card and billing details are collected and processed by Paddle under Paddle's own privacy policy. We receive confirmation of the transaction and subscription status, not your full card details.

4. How we share information

We do not sell your personal information. We share it only:

• With service providers who help us operate the platform (for example payment, identity verification, hosting, communication and AI providers), under appropriate confidentiality obligations.
• Where you ask us to facilitate a genuine document, admission, invitation or settlement through an authorised third party.
• Where required by law, or to protect the rights, safety and security of our users and the platform.

5. Data security

We protect your data with encryption in transit and at rest, hashed passwords, access controls and audit logging. No system is perfectly secure, but we work to safeguard your information and limit access to it.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements. You may request deletion of your account and associated personal data, subject to legal retention requirements.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@skyglobegroup.com.

8. Children

The Services are not directed to children under the age required by applicable law to consent to online services without parental permission. Where an Academy programme is intended for younger learners, it is arranged through a parent or guardian's account.

9. International transfers

Your information may be processed in countries other than your own. Where it is, we take steps to ensure it remains protected in line with this Policy and applicable law.

10. Changes to this Policy

We may update this Policy from time to time. We will update the date above and, where appropriate, notify you of material changes.

11. Contact

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